GirlyGlam Make-Up Artistry

& Creative Hair Styling

Bridal Bookings - Deposits & Final Payment

A non refundable deposit of £25 (£20 from 1st June 2017) per bride & £10 per additional person is required to secure ANY bridal booking, including last minute bookings within 14 days of your wedding date. 

The Winter Rate for weddings between 1st October and 31st March excludes Bank Holidays between those dates, Easter Saturday if on or before 31st March and the period from 22nd December to 2nd January inclusively. In addition to this exclusion a minimum spend of £100 applies to all Bank Holiday dates during this period.


Bridal Trial appointments are available from Tuesday to Friday. For new bookings from April 2017, trials can only be held on Saturdays by special arrangement, subject to my availability and a £20 Supplement for all Saturdays between April and September inclusively. The Bridal Trial element of any booking plus travel expenses must be paid for in full on the day the trial takes place. The amount due is detailed on your invoice and can be notified to you in advance upon request. Your deposit may not be used in payment or part there of for a trial. 

The remaining balance must be paid no later than 14 days before the date of your wedding. If your bridal booking is to take place within 14 days of the date of agreement, full payment of your balance is due on completion of your trial appointment.

Your Bridal make-up artist will be allocated to you at the point of booking, however In the event of them becoming unavailable on your wedding day through unforeseen circumstances, GirlyGlam Make-Up Artistry reserves the right to provide your bridal service through another trained and fully briefed therapist. This is not guaranteed however and in the event GirlyGlam Make-Up Artistry is unable to supply another therapist, a full refund will be given within 14 days. 
Up to 2 artists are available for larger bookings on a first come first served basis.

You are strongly advised to ensure you are covered by a Bridal Insurance Policy as unfortunately no refunds can be given in the event you cancel your booking or part thereof within 14 days of your wedding. (See Your Right to Cancel – Bridal Bookings Only)


Payments for all bookings can be made by bank transfer or in cash. As of 1st January 2013, cheques are no longer accepted.

Your Right to Cancel - Bridal Bookings Only

In accordance with the Consumer Rights Act 2015 and more specifically The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which replaced the previous Consumer Protection (Distance Selling) Regulations 2000, and the Cancellation of Contracts made in a Consumer's Home or Place of Work etc Regulations 2008 for all contracts made since 13 June 2014, please note that cancellation provisions do not apply to contracts to provide  services related to leisure activities, if the contract provides for a specific date or period of performance. Therefore, with regard to wedding bookings, GirlyGlam considers it is exempted from part 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (The right to cancel).
   

Whilst GirlyGlam considers it is exempted from Part 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (The right to cancel) in the event you need to cancel your bridal booking between the date of agreement and 14 days prior to your wedding date, GirlyGlam Make-Up Artistry will offer a refund of monies paid minus non-refundable deposit, trial element if trial has taken place, any applicable fuel charges from the artists home to the location of trial and any applicable parking charges as detailed on your invoice. (Return mileage minus 40 inclusive miles, multiplied by 45 pence. For example: Round trip of 60 miles, 40 miles is not charged for and 20 miles is charged at 45 pence per mile)

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise


14 Days notice is required if you need to cancel or change the date of your Bridal booking. 14 Days notice is also required if  you need to cancel or change any part of your booking. The full amount of your Bridal booking will charged if 14 days notice is not given.  


At least 48 hours notice is required if you need to cancel or change your Bridal trial appointment. The full cost of any treatment will be charged minus a reasonable amount for products not used*  if 48 hours is not given. 

If you fail to show or provide an address for your trial appointment within 48 hours, the treatment will be charged at full cost minus a reasonable amount for products not used*. 
If part of a trial appointment is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure minus a reasonable amount for products not used*. 
If your trial appointment is taking place in a Hotel or Guest House, please arrange permission for your appointment to take place on their premises. Failure to do this and subsequent entry refusal, will be regarded as a no show and the full cost of your treatment will be payable minus a reasonable amount for products not used*.

*Products purchased specifically for the purposes of your own treatment and no-one elses will be charged at full cost (e.g. hair pieces)


As GirlyGlam Make-Up Artistry is unable to judge reasons for change, cancellation or non-arrival, clients are reminded that no exceptions to the above conditions will be made and that any booking made and secured with a non-refundable deposit with GirlyGlam Make-Up Artistry (verbal or written) forms a legally binding contract.


How to Cancel or Change your Appointment

Cancellations should be made by calling on 07547432000.

If you are cancelling outside of normal operating hours (Monday to Friday 9am-5pm not including Bank Holidays) - you may cancel by emailing girlyglam.mail@gmail.com however, this should be followed up by telephone during operating hours. 

Non Bridal Bookings - Deposits & Final Payment

A non refundable deposit of £10 per person is required to secure any non-bridal Make-Up and/or Hair booking between 1st January and 30th November. 
A non refundable deposit of 50% of the total invoice is required to secure any non-bridal make-Up and/ or Hair booking during December. 

Trial appointments are available from Tuesday to Friday. For new bookings from April 2017, trials can only be held on Saturdays by special arrangement, subject to my availability and a £20 Supplement for all Saturdays between April and September inclusively. The trial element of any booking plus travel expenses must be paid for in full on the day the trial takes place. The amount due is detailed on your invoice and can be notified to you in advance upon request. Your deposit may not be used in payment or part there of for a trial. 

Balance of Invoice must be paid on completion of appointment.

Your make-up artist will be allocated to you at the point of booking, however in the event of them becoming unavailable for your appointment through unforeseen circumstances, you will be offered an alternative appointment. If this is not possible, GirlyGlam Make-Up Artistry reserves the right to provide your service through another trained and fully briefed therapist.
 
Payments for all bookings can be made by bank transfer or in cash. As of 1st January 2013, cheques are no longer accepted.

Your Right to Cancel - Non Bridal Bookings Only

With the exception of services booked within 14 days of Prom, Halloween and New Year’s Eve which are deemed by GirlyGlam Make-Up Artistry to be exempted from Part 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (The right to cancel) which states that cancellation provisions do not apply to contracts to provide services related to leisure activities, if the contract provides for a specific date or period of performance.

You have the right to cancel your non bridal booking within 14 days without giving any reason.


The cancellation period will expire after 14 days from the date of the contract.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. A letter sent by post to GirlyGlam Make-Up Artistry, 20 Avenue Road, Gorleston on Sea, Norfolk, NR31 6NZ or email to girlyglam.mail@gmail.com) followed up by telephone during operating hours on 07547432000. 


To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 


Upon cancellation by you within the cancellation period, GirlyGlam Make-Up Artistry will offer a refund of monies paid minus non-refundable deposit (if applicable), trial fees if a trial has taken place, appointment fees if appointment has already taken place and any applicable fuel  and parking charges from the artists home to the location of trial as detailed on your invoice. (Return mileage minus 40 inclusive miles, multiplied by 45 pence. For example: Round trip of 60 miles, 40 miles is not charged for and 20 miles is charged at 45 pence per mile)

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees other than those already mentioned as a result of the reimbursement.


Outside of the 14 day cancellation period the following terms and conditions apply:

At least 24 hours notice is required if you need to cancel or change any appointment. The full cost of any treatment will be charged minus a reasonable amount for products not used*  if 24 hours is not given. 

If you fail to show or provide an address for your appointment within 24 hours, the treatment will be charged at full cost minus a reasonable amount for products not used*. 
If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure minus a reasonable amount for products not used*. 
If your appointment is taking place in a Hotel or Guest House, please arrange permission for your appointment to take place on their premises. Failure to do this and subsequent entry refusal, will be regarded as a no show and the full cost of your treatment will be payable minus a reasonable amount for products not used*.

*Products purchased specifically for the purposes of your own treatment and no-one elses will be charged at full cost (e.g. prosthetic cosmetics for special effects make-up, hair pieces)


As GirlyGlam Make-Up Artistry is unable to judge reasons for change, cancellation or non-arrival, clients are reminded that no exceptions to the above conditions will be made and that any booking made and secured with a non-refundable deposit with GirlyGlam Make-Up Artistry (verbal or written) forms a legally binding contract.

How to Cancel of Change your Appointment

Cancellations should be made by calling on 07547432000.

If you are cancelling outside of normal operating hours (Monday to Friday 9am-5pm not including Bank Holidays) - you may cancel by emailing girlyglam.mail@gmail.com however, this should be followed up by telephone during operating hours. 

My Right to Cancel

In the event of GirlyGlam Make-Up Artistry becoming unavailable through unforeseen circumstances, you will be offered an alternative appointment. If this is not possible, GirlyGlam Make-Up Artistry reserves the right to provide your service through another trained and fully briefed therapist.
This is not guaranteed however and in the event GirlyGlam Make-Up Artistry is unable to supply another therapist, a full refund will be given within 14 days. 

Please ensure you provide your full contact details - which will enable contact in the event of any change relating to your appointments. Where possible, please provide both land line and mobile telephone numbers. 

Please note, if you have not provided an address to attend within 24 hours of your appointment, this will be regarded as a no show and cancellations fees as detailed above will apply. 

If your appointment is taking place in a Hotel or Guest House, please arrange permission for your appointment to take place on their premises. Failure to do this and subsequent entry refusal, will be regarded as a no show and the full cost of your treatment will be payable.

My Rights

GirlyGlam Make-Up Artistry reserves the right to: Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and shall not be liable to you or any third party for any modification to or withdrawal of the website. 
Change to the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change.
It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website and/or its services.  

Weather, Workspace, Lighting, Small Children and Pets

In the event of Inclement weather, appointments with the exception of wedding days and special events may need to be rescheduled so as not to put the artist or client at risk on the roads. Please note that the decision to change an appointment due to adverse weather conditions is not made lightly, and is only considered where temperatures are subzero causing icy roads or if heavy snow is forecast.
Please ensure you have adequate space and light to accommodate your artist. A hard back chair or stool of equivalent height plus a table or kitchen counter should be made available, along with access to plug sockets. For Lash and Brow appointments, space will also need to be made available for a portable treatment couch which the artist will bring. 
With regard to small children and pets,  the products and equipment that the artist carries with them are very valuable, more seriously some may be toxic if ingested. Please note that during your appointment, responsibility and control of your child or pet lies solely with you, the client. As such GirlyGlam Make-Up Artistry takes will accept no responsibility for loss, damage or accident in these circumstances.
Furthermore, damage to products and equipment caused  by children and pets will have to be paid for by the client. 

Payments, Refunds, Travel Costs & Late or Non Payment 

A non-refundable deposit is required for all bridal bookings (see above). 
GirlyGlam Make-Up Artistry reserves the right to take a non-refundable deposit for any booking without explanation. 
The price of your booking is fixed from the moment you pay your non-refundable deposit. 
Therefore, if a new offer or pricing structure is released, this will not be applied to your booking if your non-refundable deposit has already been paid. 
If you are in any way dissatisfied with any aspect of your experience, please put this in writing. GirlyGlam Make-Up Artistry will try its utmost to resolve any problems. 

Your Complaint should be addressed to:

The Proprietor

GirlyGlam Make-Up Artistry

20 Avenue Road

Gorleston On Sea

Norfolk NR31 6NZ

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. 
The total cost of your booking or product is the price as set out in your quote, and must be paid for immediately on completion (excluding Wedding & Bridal Make-Up - see above).  
GirlyGlam Make-Up Artistry reserves the right to charge a fee for travel and cost of parking.  The first 40 miles of return travel are included in the cost of your treatment. After this a charge of 45p per mile will be charged. Where there is no available free to park areas near your location (in city centres for example) parking costs will be added to your invoice. Where possible you will be notified of cost in advance, but if the information is not available on line prior to your appointment, you will be notified of the relevant cost at your appointment. Please note that where more than one artist is required for your booking, travel expenses may be payable for both depending on location. 
Late payment fees will be charged to corporate businesses who fail to settle their invoices in full on the payment date agreed at outset. Under the Late Payment of Commercial Debts (Interest) Act 1998 interest at the rate of 8.5% will be charged. Compensation will also charged upon late payment under section 5A of the Late Payment of Commercial Debts (Interest) Act 1998. Under the table of compensation set out in this provision, £40.00 will be charged. 
An admin fee of £10 per letter/ email/ phone call will be charged to personal clients who fail to settle their invoice at the times stated in the Terms & Conditions. 

If you have any questions around these Terms and Conditions, please do Get in Touch